Return Policy
Brand Policy
Return & Refund Policy
We stand behind every product we make. If something's wrong, we'll make it right.
Last updated: June 2026 · fiorelabs.com
📅7 DaysFrom delivery date
📦Unopened OnlySealed & unused
💳Original RefundBack to payment source
🇮🇳India OnlyDomestic orders
Eligibility
What Can Be Returned
Eligible ✓
- Damaged or broken on delivery
- Wrong product received
- Factory defect / leaking
- Unopened, original sealed packaging
- Requested within 7 days of delivery
Not Eligible ✕
- Opened or used products
- After 7 days of delivery
- Dislike of scent, texture, or results
- Skin reactions / sensitivity
- Sale or discounted items
- Trial kits & discovery kits
Please record an unboxing video when your order arrives — it's the fastest way to resolve any issue.
Process
How to Raise a Request
1
Email fiorelabs23@gmail.com or WhatsApp +91 6282 053 628 within 7 days of delivery.
2
Share your Order ID + photos or unboxing video showing the issue.
3
Our team reviews and responds within 2–3 business days.
4
If approved, we arrange pickup. Refund processed within 5–7 business days after we receive the item.
Refunds
Refund Timeline
- Refunded to original payment method only — no store credits or coupons
- UPI / Net Banking: 3–5 working days
- Credit / Debit card: up to 7–10 working days (depends on your bank)
- Email confirmation sent once refund is initiated
Cancellations
Order Cancellation
Cancel only before the order is shipped — email or WhatsApp us with your Order ID. Once dispatched, cancellation is not possible. Refund processed within 5–7 business days.
Note
Important
- Fiore accepts prepaid orders only — no COD
- Delivery within India only
- Do a patch test before using any new product
- Fiore reserves the right to reject requests that don't meet policy conditions
